Privacy Policy

At ubrokeit we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data. By using our website at ubrokeit.biz or our repair services, you agree to the practices described in this policy.

ubrokeit is a sole proprietorship operating at 2931 S Sepulveda Blvd Ste C, Los Angeles, CA 90064. Questions about this policy can be directed to greg@ubrokeit.biz or by calling (310) 743-6000.

1. Information We Collect

We collect information in three ways: directly from you, automatically through your use of our website, and in connection with the repair services we provide.

Information You Provide Directly

• Contact information — Name, email address, and phone number when you contact us, submit a form, book a repair, or use our mail-in repair service.
• Device information — Make, model, serial number, and description of the issue with your device when you bring it in or ship it for repair.
• Mailing address — For mail-in repair customers who need a return shipping label or device shipped back.
• Payment information — We accept credit cards processed through Square, cash, and Zelle. Credit card details are handled entirely by Square and are never stored by ubrokeit directly. Zelle payments are processed through your own banking app.

Information Collected Automatically

• Analytics data — We use Google Analytics to collect information about how visitors use our website, including pages visited, time spent, browser type, device type, and approximate geographic location based on IP address. This data is aggregated and anonymized.
• Cookies — Our website uses cookies for basic functionality and analytics. See Section 7 for more detail on cookies.
• Log data — Our web hosting provider may automatically record IP addresses, browser information, and page requests in server logs.

Information From Forms

Our website uses WPForms for contact and booking forms. Information submitted through these forms is stored in our WordPress database and may be delivered to us via email notification. We do not use form submissions for marketing purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide repair services — Diagnosing your device, completing repairs, communicating repair status, and returning your device.
• To process mail-in repairs — Coordinating prepaid shipping labels, repair status updates, and return shipping for customers who cannot visit in person.
• To respond to inquiries — Answering questions submitted through our contact form, phone, or email.
• To process payments — Completing transactions for repair services via Square, cash, or Zelle.
• To improve our website — Using aggregated analytics data to understand how visitors use our site and improve the experience.
• To comply with legal obligations — Retaining records as required by applicable law.

We do not use your personal information for automated decision-making or profiling. We do not send marketing emails or SMS messages. We do not maintain a newsletter or email marketing list.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We share information only in the following limited circumstances:

• Square — Credit card payments are processed through Square. Square receives payment information necessary to complete the transaction. Square’s privacy policy is available at squareup.com.
• Zelle — Zelle payments are processed through your own bank’s Zelle integration. ubrokeit does not receive or store your banking information through Zelle.
• Google Analytics — Anonymized, aggregated website usage data is shared with Google Analytics. No personally identifiable information is transmitted to Google Analytics.
• Shipping carriers — For mail-in repair customers, your name and mailing address are shared with shipping carriers (such as UPS, USPS, or FedEx) solely for the purpose of delivering your device.
• Legal requirements — We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of ubrokeit, our customers, or others.

4. Data Storage and Security

Your personal information is stored on our WordPress website hosted by a third-party hosting provider. We implement reasonable technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Payment card information is never stored by ubrokeit. All credit card data is handled directly by Square using PCI-DSS compliant systems.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain customer repair records and contact information for as long as reasonably necessary to provide services, resolve disputes, enforce our warranties, and comply with applicable legal obligations. If you would like your information removed from our records, please contact us at greg@ubrokeit.biz and we will honor your request to the extent permitted by law.

6. Your Privacy Rights — California Residents (CCPA)

As a California-based business serving California residents, ubrokeit complies with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). California residents have the following rights:

• Right to Know — You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete — You have the right to request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct — You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale — We do not sell personal information. There is nothing to opt out of.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, contact us at greg@ubrokeit.biz or call (310) 743-6000. We will respond to verifiable consumer requests within 45 days as required by the CCPA.

7. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — for the following purposes:

• Functionality cookies — Essential for the website to function correctly. These cannot be disabled without affecting site performance.
• Analytics cookies — Google Analytics uses cookies to collect anonymized data about how visitors use our site. This helps us understand traffic patterns and improve our content.

You can manage or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our website. To opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on.

8. Device Data and Repair Privacy

When you bring a device to ubrokeit for repair, we handle it with respect for your personal data stored on the device. The following practices apply:

• We do not access, copy, or transmit personal data stored on your device during hardware repairs.
• We recommend backing up your device before any repair as a precaution — particularly before battery replacements or any repair that requires opening the device.
• For software diagnostics and iOS/Android reinstalls, access to the device may be required to complete the repair. We do not retain, copy, or share any data encountered during software work.
• For data recovery services, we access device storage solely for the purpose of recovering your data. Recovered data is returned to you and not retained by ubrokeit.
• We are not responsible for data loss that occurs during hardware repair. We always recommend a backup before any repair.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at greg@ubrokeit.biz and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites including Google Maps, Yelp, Google Business Profile, social media platforms, and others. We are not responsible for the privacy practices of any third-party site. We encourage you to review the privacy policies of any site you visit through a link on our website.

11. Mail-In Repair Privacy

For customers using our mail-in repair service, we collect and use your name, email address, phone number, and mailing address solely for the purposes of processing your repair and shipping your device back to you. This information is shared only with the shipping carrier used to return your device. Mail-in customer information is not used for marketing.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The date of the most recent update is shown at the top of this page. Continued use of our website or services after a policy update constitutes your acceptance of the updated terms. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Email — greg@ubrokeit.biz
• Phone — (310) 743-6000
• Address — 2931 S Sepulveda Blvd Ste C, Los Angeles, CA 90064
• Website — ubrokeit.biz